Our performance

Every day our team work together to ensure we provide excellent customer service, keep all of our promises and be the very best we can. Just saying we want to achieve excellence on every level is easy. But the results below speak for themselves.

We are in the top quartile natioanlly for both rent arrears and for responsive repairs.  Nevertheless we know there is room for improvement and we are constantly striving for excellence.  Our performance figures below are from the year ending 31 March 2011.

 

Homes owned or managed

We own or manage homes in Bridgnorth, Cannock Chase, Dudley, Stafford and South Staffordshire

• General needs rented 3617
• Supported housing 1904
• Shared ownership 106
• Leasehold 225
• Leasehold for older people 26
• We also manage 4 homes on behalf of a local charity

 

Lettings made in 2010/2011

General needs 

• 24% Nominations (Council and other)
• 20% Transfers
• 56% Applied direct

 

Supported Housing

• 14% Nominations (Council and other)
• 12% Transfers
• 74% Applied direct
• 31 Mutual exchanges

 

Developments

• 238 homes in the pipeline
• 118 homes committed
• 272 Homes completed

 

Rent collected

£20.3m - Total due from rent and shared ownership

98.15% - Total collected from rent and shared ownership

1.67% - Arrears from rent and shared ownership

 

Repairs

• Emergency repairs completed within target 99.75%
• Urgent repairs completed within target 99.36%
• Routine repairs completed within target 98.50%
• Appointment made and kept 99.30%

 

Satisfaction: 95.36%